Privacy policy – Aquafun.in

Privacy policy

 

  • Trust and Privacy: We value the trust you place in us and understand the importance of secure transactions and information privacy.

  • Privacy Policy Overview: This Privacy Policy explains how Aquafun.in and its affiliates (collectively referred to as "Aquafun.in," "we," "our," or "us") collect, use, share, protect, and process your personal data through our website, www.Aquafun.in (the "Platform").

  • Browsing and Registration: You may browse certain sections of the Platform without registering. However, please be aware that we do not offer any products or services outside India.

  • Data Storage and Processing: Your personal data will primarily be stored and processed in India.

  • Agreement to Terms: By visiting our Platform, providing your information, or using any products or services offered, you explicitly agree to the terms and conditions of this Privacy Policy, our Terms of Use, and any applicable service/product terms and conditions.

  • Governing Laws: You agree to be governed by Indian laws, including those related to data protection and privacy.

  • Non-Agreement: If you do not agree with these terms, please do not use or access our Platform.

  • Collection

    • Types of Data Collected:

      • Identity and Demographic Information: Includes name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address provided during sign-up or use of the Platform.
      • Sensitive Personal Data: With your consent, we may collect bank account or payment information, biometric data (e.g., facial features), and physiological information (e.g., for certain features available on the Platform).
      • Behavioral and Usage Information: Includes shopping behavior, preferences, call data records, device location, voice, browsing history, and any other information you provide.
      • Loyalty Program Data: If enrolled in our or third-party loyalty programs, we collect personal data such as name, contact details, and transaction information.

    • Purpose of Collection:

      • To provide a safe, efficient, and customized experience.
      • To enhance services and features tailored to your needs.
      • To conduct research and analyze user demographics and behavior.

    • Account Information:

      • Additional details may be requested for transactions or account setup, such as billing address and payment details.
      • Messages, photos, or reviews posted publicly on the Platform are collected.

    • Third-Party Interactions:

      • Information may be collected from third-party partners if you participate in their services.

    • User Responsibility:

      • Ensure the security of your login and password information.
      • Report any suspicious activities or requests for sensitive information.

    Use

    • Purpose of Use:

      • To fulfill services and orders, resolve disputes, and enhance user experience.
      • To send offers and marketing communications with opt-out options.
      • To conduct research and improve Platform services.

    • Permissions Requested:

      • Access to SMS, messages, contacts, camera, photo gallery, location, and device information to enhance your experience.
      • Declining permissions may affect access to certain features.

    • Surveys:

      • Participation in surveys is voluntary and helps tailor your experience.

    Cookies

    • Use of Cookies:

      • Data collection devices like "cookies" are used to analyze web page flow, measure effectiveness, and enhance user experience.
      • Cookies are small files placed on your hard drive and do not contain personal data.

    • Types of Cookies:

      • Session Cookies: Automatically deleted after a session.
      • Third-Party Cookies: For marketing and analytics (e.g., Google Analytics).

    • Management:

      • You can decline/delete cookies, though this may impact some Platform features.

    Sharing

    • Internal Sharing:

      • Personal data may be shared with Group entities and affiliates for service provision and marketing.

    • Third-Party Sharing:

      • Data may be shared with third-party payment providers, reward programs, and legal authorities as required.
      • We are not responsible for third-party privacy practices.

    • Business Transfers:

      • In the event of mergers or acquisitions, your data may be transferred to the new entity.

    Links to Other Sites

    • Responsibility:
      • Our Platform may link to other sites; we are not responsible for their privacy practices.

    Security Precautions

    • Security Measures:

      • Adherence to ISO/IEC 27001:2013 standards.
      • Use of secure servers and industry-standard security measures.

    • Risks:

      • Data transmission over the internet is not completely secure. Users are responsible for protecting their account credentials.

    Choice/Opt-Out

    • Promotional Communications:
      • Opt-out options are available for non-essential communications.

    Use of Children's Information

    • Age Restriction:
      • Platform use is restricted to individuals who can form a legally binding contract under Indian law.
      • Personal data of children under 18 should be shared only with appropriate authority.

    Data Deletion and Retention

    • Account Deletion:
      • Options available to delete your account, leading to loss of all related information.
      • Data retention may occur for resolving disputes or other legal purposes.

    Your Rights

    • Data Accuracy and Access:
      • Rights to access, rectify, or update personal data.
      • Withdrawal of consent can be done by contacting us, though it may impact service access.

    Consent

    • Consent to Data Processing:

      • By using the Platform, you consent to the collection and processing of personal data.
      • Authority to disclose data related to others is required.

    • Contact Information for Withdrawal:

      • Withdraw consent by contacting the Grievance Officer with appropriate subject lines.

    Changes to this Privacy Policy

    • Updates:
      • Policy may be updated; significant changes will be communicated.

    Grievance Officer

    • Contact Information:

      • Name: Mr. Amit Pal
      • Designation: Manager - CC - Social Media
      • Company: 99 million
      • Email: customergrievance@aquafun.in
      • Phone:9582858759
      • Hours: Monday - Friday (9:00 AM - 6:00 PM)

    • Customer Support:

      • Reach out to our support team for queries or complaints by clicking here.

    Queries

    • Contact for Data Concerns:
      • For any issues related to personal data, contact us at the provided information.

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